Some of the customer’s rollers got stuck, as evidenced by the squealing noises and scratch marks on the tracks.
Manually raising the overhead garage door on its defective rollers was difficult and noisy, but doable. After doctoring and oiling the scratched tracks, our team finally got to remove the three faulty rollers, replace them, and then raise and lower the garage door back into position.
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* $29 service call - deducted from the service
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