The details of how Mr. Hayes’ door came off track defy either his powers of explanation or our capacity for understanding, but whatever the case it needed to return to its proper position.
After the opener was unplugged, our team hand-lifted the door off the tracks and adjusted the misplaced right rollers to get the door back into its slot before lowering it back down into its closed state. Subsequent safety tests were successful.
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* $29 service call - deducted from the service
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